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COTE'S COMMENTS | Best to watch our manners when complaining

It is sometimes better to remain silent and to be thought a fool than to speak and remove all doubt
20210508 Harold Northcott_HS_08_WEB

In almost every collective there are some especially annoying individuals who revel in their penchant for complaining. Even when there is a shortage of reasons to complain, they can conjure up a complaint in order to satisfy their raison d’etre.

Presumably, they are unhappy about so many aspects of their own lives, complainers attempt to bring down others to their level of dissatisfaction in an effort to justify their unhappiness.

Complainers are very good at selling their tales of woe. They work through in their heads beforehand the best way to frame the issue so that they might convince some allies of the validity of their newest complaint. Imagine how down and out gestating a complaint might be. To intentionally think doom and gloom throughout the brightest and joyful times of the day must cause overwhelming feelings of discouragement and disparagement to complainants.

Surely, being a constant complainant must be harmful to one’s health. Negativity drags down the appetite for the vitality of life and deflects the potential to enjoy full measures of good humour.

It is difficult to avoid constant dissenters as their routine is to properly frame their newest complaint and then seek out some nearby listeners first for a trial run. Perhaps some edits may be fashioned and subsequently they direct the complaint to someone in some sort of authority and, for that matter, anyone else they might encounter.

Perhaps one of the most difficult workplaces might be the customer service department for organizations that do business with the general public. These poor souls are being paid to listen to complainers of all sorts for up to eight hours a day. Some of these complainants start out angry and sometimes progress to verbally assaulting the customer service representative who, by the way, just got off the phone with another irate complainer moments ago. How these workers can maintain a courteous manner under such continuous assaults is nothing short of miraculous. It is likely that the complainants’ fury has been exacerbated from having been in a telephone queue for some lengthy period and having to listen to some awful attempt to make music.

It is likely that soon these customer service personnel will be replaced by some form of artificial intelligence. These telephone answering robots will have virtual personalities made of steel that will be capable of withstanding a complainant’s most volatile verbal weaponry and remain calm in spite of the decibel level on the line.

And so, in order to avoid being labelled a constant complainer, one should be very careful about the frequency, the magnitude and the manner of expressing such concerns. After all is said and done, when preparing to lodge a complaint remember Abe Lincoln’s wise advice: It is sometimes better to remain silent and to be thought a fool than to speak and remove all doubt.